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Last Updated : Jan 7, 2022
Total Questions : 378
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Service-Cloud-Consultant Questions & Answers (PDF)

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378 Total Questions
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Updated : Jan 7, 2022
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Latest Salesforce Service-Cloud-Consultant Exam Questions

We regularly update our Salesforce Service-Cloud-Consultant Exam Questions, following is a glimpse of the latest Service-Cloud-Consultant Exam Questions updated in our Salesforce Service-Cloud-Consultant Exam preparation products. Buy Salesforce Service-Cloud-Consultant Exam preparation material listed above to avail a full set of the updated exam preparation material.

Universal Containers has Technical Support and general Customer Service teams that use unique Service Console applications. Which two configurations should a Consultant use when deploying the console? Choose 2 answers


Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers


Which three features should a Consultant recommend to allow a customer to resolve issues through self-service? Choose 3 answers


Universal Containers has millions of customers in Salesforce, but only a very small percentage have opened support cases in the past. Recently, Universal Containers has implemented a Customer Community and plans to allow customers to be authenticated users to increase self- service rates. Which two methods should be used to enable the customers on the Community? Choose 2 answers


Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.

What feature should a consultant configure to meet this requirement?


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