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Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)?
Why would customer upgrade from self-service to customer portal (Choose 3)?
Universal containers has implemented salesforce service cloud with the goal of reducing the number of escalated case for contact center. What metric should a contact center manager use to analyze this?
How is the hash mark (e.g., #salesforce) used in chatter?
You're working on a sales presentation for your customer - universal paper, you might want to add the topic #universal paper in your status update. What does the hashtag do?