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Which two processing steps are triggered when reassigning Account owners using the Mass Transfer too?
Choose 2 answers
Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates?
At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object calls Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the Oversight Team only. A Public Group for the Oversight Team has been created.
What two next steps should the administrator tale to meet this requirement?
A customer object was created at Universal Containers to store information employees will need for their annual reviews. Only the employees should be able to access their records. The administrator has set Organization-Wide Defaults (OWD) to private for the object. These records are accessible by the employee's manager.
What additional step should the administrator take to remove the manager access to these records?
What is capability of Live Agent in the Service Cloud Console? Choose 3 answers