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Which one of the following is the BEST definition of the term 'service management'?
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice
Which of the following is an enabler of best practice?
Which is the correct definition of a customer facing service?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?