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A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
Your customer has ''Gold'' level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the ''Gold'' SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?
A customer wants to change the following text on the receipt and ask submit page:
''Thanks for submitting your question. Use this reference number for follow up:#120728-000001
A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it.''
Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
Your customer wants to display customized branding information in the login window. Which two options can be used?
When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: email@example.com
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?