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Prepare Microsoft MB-230 Exam

With Microsoft Dynamics 365 Customer Service Exam Questions

Last Updated : Jan 21, 2021
Total Questions : 63
This MB-230 Exam Discount Bundle Pack Includes:
  • Desktop Practice Test Software
  • Web Based Software Practice Test
  • PDF Version
Price: $100.00
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MB-230 Desktop Practice Test Software

$75.00

Updated : Jan 21, 2021
63 Total Questions
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MB-230 Questions & Answers (PDF)

$69.00

Updated : Jan 21, 2021
63 Total Questions
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MB-230 Web-Based Self-Assessment
Practice Test

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Customize Options
$69.00

Updated : Jan 21, 2021
63 Total Questions
Desktop Practice
Test software
Web Based
Practice Test
Questions &
Answers (PDF)

Latest Microsoft MB-230 Exam Questions

We regularly update our Microsoft MB-230 Exam Questions, following is the glimpse of the latest MB-230 Exam Questions updated in our Microsoft MB-230 Exam preparation products. Buy Microsoft MB-230 Exam preparation material listed above to avail full set of updated exam preparation material.

You are creating surveys for Voice of the Customer (VoC).

You need to configure VoC to ensure that recipients can unsubscribe to surveys.

Which two survey features should you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.


You send surveys to customers who have opened cases within the past month.

You need to send a summary of the survey results to individuals who do not have a Dynamics 365 license.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.


You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer.

You must display the question: Have you used the product before? If the response is Yes, you must display additional questions concerning the product. If the answer is No, you must display a different set of questions concerning other products.

You need to select a survey feature to use.

Which survey feature should you use?


You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer.

You need to create a customer service satisfaction survey and embed it on a website.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.


Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

Your company provides clients with Dynamics 365 for Customer Service Voice of the Customer employee satisfaction surveys. The company has a standardized set of survey questions named Satisfaction Survey.

You need to customize the survey for each client.

Solution: Create custom question types. Add the custom question types to a new survey. Customize the questions.

Does the solution meet the goal?


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