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Where would an IT service for the customer normally be defined?
Why is a scope statement for ISO/IEC 20000 important?
In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?
Which audit is conducted by, or on behalf of, the organization itself for internal purposes and can form the basis for an organization's self-declaration of conformity?
What does a quality policy aim to define?