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An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will :
Respond to infrastructure outages within 4 hours
Offer multiple availability zones
Ensure application up-time of 99.9%
Provide monthly billing reports
Why would the public cloud provider disagree with these terms?
A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage, and e-commerce capabilities for their cloud applications. Which type of APIs are these?
You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities. What would you recommend?
A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory.
The company intends to deploy a private cloud and provide services to internal customers. What service operation management challenge may this company face?
An IT organization has hired you as a cloud architect to assist them in planning for cloud services. Your first goal is to help the IT organization categorize existing services against service characteristics. You have provided a table that shows common service characteristics and their attributes for considerations, benefits, and trade-offs.
The following attributes from the table have been identified:
Consideration: bundling services increases complexity
Benefit: replaceable components, improved recovery from failure
Trade off: very finite capability
What characteristics correspond to the identified attributes?