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Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
Which of these is included in a success plan?
Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
What is a financial implication of churn?