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The call center supervisor wants to run a Historical and Realtime Report on a selection of agents from different agent groups.
How can this be achieved?
Which license is required to provide telephony call control within the IPOCC Agent UI?
The Task Reporting Server writes defined, task specific data into a database known as the Task Reporting Database.
Which three features does the Task Reporting Server define as tasks? (Choose three.)
View the Exhibit.
Refer to the exhibit. In the IP Office you have created the short code that is shown in the exhibit.
In the Avaya IP Office Contact Center, how many topics will you have available to you?
A customer requires the ability to email historical reports to a selection of people within the company.
To create this ability, what do you need to enter in the Special Setting screen?