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Consider the following activities:
1. The analysis of raw data
2. The identification of trends
3. The definition of Service Management processes
4. The implementation of preventive measures
Which of the above should be easier after implementing a good IT Service Management software tool?
An overhead would normally be regarded as which of the following?
As part of your IT Continuity Planning you have been asked to undertake a comprehensive Risk Analysis. Which of the following is most likely to be of use to you in drawing up your plan?
Typically the decision on what should be the lowest level of CI recorded is influenced mostly by: